Yes, absolutely. You have 30 days from the moment your order has been delivered to return or exchange the product. The product must be in like new condition. You can exchange for another size or just return it and get a full refund*. If you want a bigger size, you will be asked to paypal us the price difference. If you get a smaller size, we will refund you the price difference.

*A $5 fee is now deducted from refunds only for first time customers returning all items from their first order for a refund with no exchanges.
No restocking fee for exchanges, if you already placed your replacement order or if you’ve kept some of the items from your order . The fee is also waived for repeat customers. 

Please follow instructions to return the item(s) for an exchange or refund if they are brand new and not used. Just wrap the item(s) with care and send them back (using tracking) to :

Sambboho Return Address is:
Sambboho, 41743 Enterprise Circle N, Suite 105B, Temecula, CA 92590

Please include a note inside the package ( preferably write on the “pack list sheet” included in your package) and include info below on your note:

-your name and order number.
-shipping address
-which size you wish to exchange the item for ([write item size]”). OR please refund if you have already ordered a new size or replacement Or if you just want a return.

No refund or exchanges if the item is not received back, or in any other state but NEW.

It covers premature aging like abnormal breaking, rusting. Please email us or contact us if you want to use our warranty before returning the product. We will assess the product with pictures and let you know if we cover it. We are usually very lenient and understanding. Our goal is to have lifelong customers!

Our leather products are treated with organic beeswax and are made for outdoors activities and the beach. For the apple watch bands, we recommend to take off the apple watch when you shower. Although high quality leather, it is not plastic and requires a little bit of care! Do not worry for the dog collars. They are made to resist the wildest dogs!

We are using full grain leather only. The highest grade of leather you can find. Therefore our products can last you for as long as a lifetime.

Our products are handmade in Brazil in our family's workshop and imported to the USA. The beading is made by artisan women. We pick up the beaded patterns and stitch them in our leather workshop. With your purchase you allow artisan women to get financial independence, work safely from home and support their family. Our margins are extremely thin! We almost sell at cost. We use expensive materials, give our artisans a high wage and import the collars by air. Therefore you get the best value for your dollars!